Provider screening
Background Check Information
This is a process page, not legal advice. Use a qualified background screening provider and have an attorney review the exact consent, notice, adverse action, and retention process before launch.
What Hope May Review
- Identity verification.
- Relevant education, license, certification, or credential verification.
- Professional references.
- Family, school, agency, care, or community references when appropriate.
- Background screening reports when legally permitted and authorized in writing.
- Provider service history, experience, and suitability for the listed service category.
Written Authorization
If Hope uses a third-party screening company, providers should receive a clear written disclosure and provide written authorization before a background report is ordered. If ongoing checks are needed, that should be stated clearly in the authorization.
Hope should not request a background check until the provider has reviewed the required disclosure and given written consent.
Provider Uploads
Providers may upload proof of a recent background check, but Hope should review the document before showing any public status. Uploaded proof should not replace a new background check when Hope needs current, role-specific, or legally compliant screening.
Provider Background Check Fee
Hope plans to use SentryLink for provider background screening. The provider-facing background check fee is $40.00 and includes the screening cost plus processing and bank charges. Providers should wait for Hope’s instructions and provide written consent before paying for or submitting any background check.
Fair Review Process
Background check information should be reviewed consistently and without discrimination. Decisions should be connected to safety, the role, the service setting, and legal requirements. Medical or genetic information should not be requested except where legally allowed and necessary.
If a Report Affects Approval
Before denying or removing a provider based on a third-party report, the provider may need a copy of the report, a summary of rights, and a chance to respond or dispute incorrect information. Use attorney-reviewed notices.
Family-Facing Labels
Provider profiles should only display background check status if Hope has a reliable process. Suggested labels: “Background check pending,” “Background check completed,” “Credential verification pending,” and “Credential verification completed.” Avoid guaranteeing that a provider is safe.
Provider Photos
Provider photos should be reviewed before publishing. Use clear, professional photos and avoid posting images of children, clients, patients, or private homes without written permission.